Human Error is associated with 60 - 80% of all accidents, injuries, and quality defects across a variety of industries including aviation, healthcare, mining, and manufacturing. Managing human error is therefore fundamental to maintaining the viability and profitability of any organization. This class, developed by Dr. Scott A. Shappell and Dr. Douglas A. Wiegmann, provides training in the application of innovative methods for managing human error that are scientifically derived, empirically tested, and proven in the field. Participants will learn how to turn errors into information, information into knowledge, and knowledge in to effective error management solutions.

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