The Troubleshooting Customer Line Service Complaints course provides participants with effective communications skills required for industry professionals responsible for contacting the customer, investigating service complaints, researching the problem, and communicating the results to both the customer and the utility organization. At the completion of training, students will be able to recognize the responsibilities involved in troubleshooting complaints, analyze electrical service problems, explain decisions to the customer, and maintain quality customer relations.
There are no prerequisites for this course.
Course Completion Requirements
Student Must Provide
- Hard hat
- Rubber gloves (class 0)
- Safety glasses
Class attendance is an essential part of the education process and participants in TEEX courses are expected to attend all class sessions and field exercises. This course requires participants to attend a minimum of 80% of the class hours as a component of successful course completion. During the course, your instructor will review any additional attendance requirements, for example a field exercise that cannot be missed.
Prior Training Courses or Knowledge
It is recommended, but not required, participants have knowledge of electrical utility systems, electric power principles, and single or three-phase transformers prior to registering for this course.
TopicsComplaint-handling techniques +Customer relations +Equipment inspection +Mathematical applications +Personal and public safety +Problem analysis +Proper reporting +Test equipment identification, application and use +Troubleshooting techniques
This course is designed for electrical system troubleshooters, service crew members, customer complaint specialists, and supervisors.