Troubleshooting Customer Line Service Complaints

EPP010 - 24.00 Hours

Currently there are no scheduled classes for this course. However, this course can be scheduled to meet your specific needs. For more information about this course or to schedule a class, please contact Infrastructure Training & Safety Institute
OSHA Training Institute Education Center
at (800) 723-3811 or (800) SAFE-811 or itsi@teex.tamu.edu.

Description

Inspector of Customer Line ServiceThe Troubleshooting Customer Line Service Complaints course provides participants with effective communications skills required for industry professionals responsible for contacting the customer, investigating service complaints, researching the problem, and communicating the results to both the customer and the utility organization. At the completion of training, students will be able to recognize the responsibilities involved in troubleshooting complaints, analyze electrical service problems, explain decisions to the customer, and maintain quality customer relations.

Prerequisite

There are no prerequisites for this course.

Requirements

In order to fully participate in all field exercises, participants are required to have the following equipment hard hat, rubber gloves (class 0), and safety glasses.

Recommended

  • A working knowledge of electrical utility systems.
  • A practical knowledge of Electric Power Principles and Single or Three-Phase Transformers.

Topics

Complaint-handling techniques +Customer relations +Equipment inspection +Mathematical applications +Personal and public safety +Problem analysis +Proper reporting +Test equipment identification, application and use +Troubleshooting techniques

Audience

  • Electrical system troubleshooters
  • Service crew members
  • Customer complaint specialist
  • Supervisors

Education Credits

    Contact Information

    Phone: ( ) - | Tollfree: (800) 723-3811 or (800) SAFE-811
    Infrastructure Training & Safety Institute
    OSHA Training Institute Education Center

    Related Courses

    EPP009+EPP226+EPP235+EPP032Electric Power Principles+Single-Phase Transformers, Regulators and Capacitors+Three-Phase Transformers+Electrical Meter Installation and ServiceElectric Power Principles+Single-Phase Transformers, Regulators and Capacitors+Three-Phase Transformers+Electrical Meter Installation and ServiceElectric Power Principles+Single-Phase Transformers, Regulators and Capacitors+Three-Phase Transformers+Electrical Meter Installation and Service
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