Troubleshooting Customer Line Service Complaints

EPP010 - 24.00 Hours

Description

Inspector of Customer Line ServiceThe Troubleshooting Customer Line Service Complaints course provides participants with effective communications skills required for industry professionals responsible for contacting the customer, investigating service complaints, researching the problem, and communicating the results to both the customer and the utility organization. At the completion of training, students will be able to recognize the responsibilities involved in troubleshooting complaints, analyze electrical service problems, explain decisions to the customer, and maintain quality customer relations.

Schedule

  • Details
    8/13/2019 - 8/15/2019
    Mesquite TX
    EU  EPP010  62
    $875.00
  • Details
    8/20/2019 - 8/22/2019
    San Antonio TX
    EU  EPP010  63
    $875.00

This schedule is subject to change without notice. If you have not received confirmation of the class prior to the class start, please contact the division at (800) 723-3811 or (800) SAFE-811 or itsi@teex.tamu.edu to get the latest schedule.

Description

Inspector of Customer Line ServiceThe Troubleshooting Customer Line Service Complaints course provides participants with effective communications skills required for industry professionals responsible for contacting the customer, investigating service complaints, researching the problem, and communicating the results to both the customer and the utility organization. At the completion of training, students will be able to recognize the responsibilities involved in troubleshooting complaints, analyze electrical service problems, explain decisions to the customer, and maintain quality customer relations.

Prerequisites

There are no prerequisites for this course.

Course Completion Requirements

In order to fully participate in all field exercises, participants are required to have the following equipment hard hat, rubber gloves (class 0), and safety glasses.

Recommended

  • A working knowledge of electrical utility systems.
  • A practical knowledge of Electric Power Principles and Single or Three-Phase Transformers.

Topics

Complaint-handling techniques +Customer relations +Equipment inspection +Mathematical applications +Personal and public safety +Problem analysis +Proper reporting +Test equipment identification, application and use +Troubleshooting techniques

Suggested Audience

  • Electrical system troubleshooters
  • Service crew members
  • Customer complaint specialist
  • Supervisors

Contact Information

Phone: NaN | Tollfree: (800) 723-3811 or (800) SAFE-811
Infrastructure Training & Safety Institute
OSHA Training Institute Education Center

Related Courses

EPP009+EPP226+EPP235+EPP032Electric Power Principles+Single-Phase Transformers, Regulators and Capacitors+Three-Phase Transformers+Electrical Meter Installation and ServiceElectric Power Principles+Single-Phase Transformers, Regulators and Capacitors+Three-Phase Transformers+Electrical Meter Installation and ServiceElectric Power Principles+Single-Phase Transformers, Regulators and Capacitors+Three-Phase Transformers+Electrical Meter Installation and Service
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