The Utility Leadership Fundamentals course provides organizational leadership with the opportunity to "grow their own" talent utilizing potential leadership from current staffing. Investments such as these help to prepare new talent to step into critical positions and responsibilities when the time comes. Upon completion of this course participants will be better prepared to engage other team members while delivering an outstanding service experience to current and potential customers. This chain of excellence is a compelling reason why a successful leadership program is critical. This course will ultimately help provide a competitive advantage to your organization by improving the culture, increasing quality, and raising customer satisfaction levels. This course also addresses key leadership behaviors designed to promote a cohesive approach to achieving service and performance goals established by the organization.
There are no prerequisites for this course.
Class attendance is an essential part of the education process and participants in TEEX courses are expected to attend all class sessions and field exercises. This course requires participants to attend a minimum of 80% of the class hours as a component of successful course completion. During the course, your instructor will review any additional attendance requirements, for example a field exercise that cannot be missed.
TopicsOverview of Effective Leadership+Emotional Intelligence+The WeCARE Leadership Model+Leadership Development Course of Action
This course is designed for electric power employees completing their fourth year of apprenticeship training, preparing for a leadership position, or those seeking advancement utilizing established leadership methods within their organization.