Management System Deployment and Maintenance

MAP400 - 16.00 Hours

Description

This course will provide participants with an understanding of three basic features that perpetuate the operation of a management system. Management systems all require: (1) an assessment of the system or parts of the system, (2) a method for dispositioning assessment results, and (3) the proper process for a review by management.

The system assessment typically applies standard auditing techniques in order to determine the efficacy of the system. Observation, interviews, and documentation review are used as objective evidence of a system’s effectiveness. If the management system is informed by an internal, national, or international standard, conformance to said standard will be assessed.

Assessment results must be dispositioned correctly. The disposition method should follow a problem-solving process as applicable. For issues of efficacy or conformance, root cause analysis (RCA) within the auspices of problem solving may not be necessary. The course participant, however, will be taught how to distinguish when or when not to use RCA.

Management’s review of how assessment results were dispositioned is required since it is management that must abide by the management system. The review must include management’s intended strategic direction and plans to achieve its intent.

Participants will learn how to deploy each of the three basic management system features through explanation, practice and coaching.


This course can be scheduled to meet your specific needs. For more information about this course or to schedule a class for your organization, please contact Knowledge Engineering at (800) 541-7149 or ke@teex.tamu.edu.

Description

This course will provide participants with an understanding of three basic features that perpetuate the operation of a management system. Management systems all require: (1) an assessment of the system or parts of the system, (2) a method for dispositioning assessment results, and (3) the proper process for a review by management.

The system assessment typically applies standard auditing techniques in order to determine the efficacy of the system. Observation, interviews, and documentation review are used as objective evidence of a system’s effectiveness. If the management system is informed by an internal, national, or international standard, conformance to said standard will be assessed.

Assessment results must be dispositioned correctly. The disposition method should follow a problem-solving process as applicable. For issues of efficacy or conformance, root cause analysis (RCA) within the auspices of problem solving may not be necessary. The course participant, however, will be taught how to distinguish when or when not to use RCA.

Management’s review of how assessment results were dispositioned is required since it is management that must abide by the management system. The review must include management’s intended strategic direction and plans to achieve its intent.

Participants will learn how to deploy each of the three basic management system features through explanation, practice and coaching.


Prerequisites

There are no prerequisites for this course.

Attendance Requirements

Class attendance is an essential part of the education process and participants in TEEX courses are expected to attend all class sessions and field exercises. This course requires participants to attend a minimum of 80% of the class hours as a component of successful course completion. During the course, your instructor will review any additional attendance requirements, for example a field exercise that cannot be missed.

Recommended

An internal auditing course is preferred, but not required.

Topics

Assessment findings disposition+System review by management+Strategic plan+Policy deployment

Suggested Audience

Managers and Supervisors

Other Information

Please call customer service at 800-541-7149 for more information or email us at tmac@teex.tamu.edu

Contact Information

TMAC TEEX
Phone: (713) 357-4950 | Tollfree: (800) 541-7149
Knowledge Engineering

Policies

TEEX Policies
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A member of the Texas A&M University System
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