Public Information in an All-Hazards Incident

MGT318 - 16.00 Hours


  • Details
    4/9/2018 - 4/10/2019
    Carlsbad CA
    FP  MGT318  187
  • Details
    7/25/2018 - 7/26/2018
    Bethpage NY
    FP  MGT318  183
  • Details
    8/14/2018 - 8/15/2018
    Cincinnati OH
    FP  MGT318  176
  • Details
    8/29/2018 - 8/30/2018
    Highland Heights KY
    FP  MGT318  159
  • Details
    9/5/2018 - 9/6/2018
    Akron OH
    FP  MGT318  177
  • Details
    9/18/2018 - 9/19/2018
    Sioux City IA
    FP  MGT318  164
  • Details
    9/26/2018 - 9/27/2018
    Dover DE
    FP  MGT318  167
  • Details
    10/10/2018 - 10/11/2018
    Roma TX
    FP  MGT318  173
  • Details
    10/24/2018 - 10/25/2018
    FP  MGT318  174
  • Details
    11/8/2018 - 11/9/2018
    El Centro CA
    FP  MGT318  178
  • Details
    11/13/2018 - 11/14/2018
    Des Moines IA
    FP  MGT318  169
  • Details
    11/27/2018 - 11/28/2018
    Waynesville MO
    FP  MGT318  181
  • Details
    12/5/2018 - 12/6/2018
    FP  MGT318  175
  • Details
    12/12/2018 - 12/13/2018
    Austin TX
    FP  MGT318  179
  • Details
    1/9/2019 - 1/10/2019
    West Palm Beach FL
    FP  MGT318  193
  • Details
    1/23/2019 - 1/24/2019
    Sidney OH
    FP  MGT318  185
  • Details
    1/29/2019 - 1/30/2019
    Howell MI
    FP  MGT318  188
  • Details
    2/20/2019 - 2/21/2019
    Dallas TX
    FP  MGT318  192
  • Details
    2/26/2019 - 2/27/2019
    Rockford IL
    FP  MGT318  186
  • Details
    3/19/2019 - 3/20/2019
    Jacksonville AR
    FP  MGT318  184
  • Details
    4/3/2019 - 4/4/2019
    Spirit Lake IA
    FP  MGT318  182
  • Details
    4/23/2019 - 4/24/2019
    Frankfort KY
    FP  MGT318  189
  • Details
    6/4/2019 - 6/5/2019
    Wildwood FL
    FP  MGT318  191
  • Details
    6/19/2019 - 6/20/2019
    Dickinson ND
    FP  MGT318  190

This schedule is subject to change without notice. If you have not received confirmation of the class prior to the class start, please contact the division at (866) 878-8900 or to get the latest schedule.


This course examines the role of public information in all-hazards incident management and provides practical training in crisis communication techniques. In a major incident, it is imperative that community leaders, incident managers, and Public Information Officers (PIOs) are prepared to communicate with the public through traditional and social media. The course consists of three modules.

The first module reviews the topics of terrorism, Weapons of Mass Destruction (WMDs), national response structures, incident management, and government and agency roles. Participants learn about the passing of information to the public in a WMD, terrorism, or other all-hazards incident and the function of joint information operations.

The second module covers issues unique to interacting with members of the media to help you build more effective relationships and avoid common mistakes when providing information to the press and public.  The module includes a mock press conference exercise in which the class is broken into groups to prepare for and conduct press conferences based on fictional WMD, terrorism, and all-hazards incident scenarios. These scenarios are taken from the Department of Homeland Security (DHS) National Planning Scenarios.

The third module introduces the crisis communication life cycle and crisis communication planning. A six-phase cycle is discussed, with public information objectives and key actions for managing each phase provided. Participants learn how to create a crisis communication plan and develop a crisis communication team to execute it.


There are no prerequisites for this course.



Terrorism and Weapons of Mass Destruction+Informing the Public in a WMD, Terrorist, or All-Hazards Incident+Conducting emergency public information programs+Working with news and social media in a disaster +Joint Information Operations+The News Media Environment+Local Media vs. National Media +Building Relationships +Social Media +Needs of the News Media+Initial Statements +Press Conferences and Media Opportunities +Planning and coordinating press conferences +Identifying and preparing spokespersons and experts +News Media and the Law +Classified National Security Information +Crisis Communication Life Cycle+Developing an effective crisis communication plan

Suggested Audience

Personnel serving in all emergency response disciplines within a jurisdiction and individuals whose duties may require them to interface with news media representatives during their community’s response to a major incident, including:

  • Jurisdiction’s key elected and appointed officials
  • Public Information Officers (PIOs)
  • Key department heads
  • Key public health and medical personnel
  • First responders
  • Emergency management officials from both the public and private sectors
  • Other key officials whose position might require them to communicate with the press or public in an emergency situation




Government Programs, Certifications and Accreditations

For DHS/FEMA Funded Courses, please contact (866) 878-8900

Continuing Education & Professional Credits

    Other Information

    DHS/FEMA information

    This workshop is fully funded through DHS/FEMA and comes at no direct cost to the jurisdiction, and is delivered at a time and place requested by the jurisdiction.

    Course size

    25 - 35 participants

    Contact Information

    Steve Keim

    Training Manager
    Phone: 9794585646 | Tollfree: (866) 878-8900

    Related Courses

    MGT312+MGT340Senior Officials Workshop for All-Hazards Preparedness+Crisis Leadership & Decision MakingSenior Officials Workshop for All-Hazards Preparedness+Crisis Leadership & Decision MakingSenior Officials Workshop for All-Hazards Preparedness+Crisis Leadership & Decision Making
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