Public Information in an All-Hazards Incident

MGT318 - 16.00 Hours

Description

This course examines the role of public information in all-hazards incident management and provides practical training in crisis communication techniques. In a major incident, it is imperative that community leaders, incident managers, and Public Information Officers (PIOs) are prepared to communicate with the public through traditional and social media. The course consists of three modules.

The first module reviews the topics of terrorism, Weapons of Mass Destruction (WMDs), national response structures, incident management, and government and agency roles. Participants learn about the passing of information to the public in a WMD, terrorism, or other all-hazards incident and the function of joint information operations.

The second module covers issues unique to interacting with members of the media to help you build more effective relationships and avoid common mistakes when providing information to the press and public.  The module includes a mock press conference exercise in which the class is broken into groups to prepare for and conduct press conferences based on fictional WMD, terrorism, and all-hazards incident scenarios. These scenarios are taken from the Department of Homeland Security (DHS) National Planning Scenarios.

The third module introduces the crisis communication life cycle and crisis communication planning. A six-phase cycle is discussed, with public information objectives and key actions for managing each phase provided. Participants learn how to create a crisis communication plan and develop a crisis communication team to execute it.

Schedule

  • Details
    4/30/2019 - 5/1/2019
    Howell MI
    FP  MGT318  188
  • Details
    5/7/2019 - 5/8/2019
    Bowling Green KY
    FP  MGT318  196
  • Details
    5/22/2019 - 5/23/2019
    Plymouth IN
    FP  MGT318  194
  • Details
    5/29/2019 - 5/30/2019
    Sidney OH
    FP  MGT318  213
  • Details
    6/4/2019 - 6/5/2019
    Wildwood FL
    FP  MGT318  191
  • Details
    6/19/2019 - 6/20/2019
    Dickinson ND
    FP  MGT318  190
  • Details
    7/9/2019 - 7/10/2019
    Plantation FL
    FP  MGT318  195
  • Details
    7/15/2019 - 7/16/2019
    Dublin CA
    FP  MGT318  202
  • Details
    7/23/2019 - 7/24/2019
    Pittsburgh PA
    FP  MGT318  204
  • Details
    8/6/2019 - 8/7/2019
    South San Francisco CA
    FP  MGT318  175
  • Details
    8/13/2019 - 8/14/2019
    Howell MI
    FP  MGT318  203
  • Details
    9/4/2019 - 9/5/2019
    Stafford VA
    FP  MGT318  210
  • Details
    9/10/2019 - 9/11/2019
    Warrensburg MO
    FP  MGT318  205
  • Details
    9/23/2019 - 9/24/2019
    Nashville TN
    FP  MGT318  200
  • Details
    10/1/2019 - 10/2/2019
    Saint Cloud MN
    FP  MGT318  199
  • Details
    10/16/2019 - 10/17/2019
    Robertsdale AL
    FP  MGT318  201
  • Details
    10/23/2019 - 10/24/2019
    El Centro CA
    FP  MGT318  216
  • Details
    11/13/2019 - 11/14/2019
    Dover DE
    FP  MGT318  206
  • Details
    12/4/2019 - 12/5/2019
    San Mateo CA
    FP  MGT318  211
  • Details
    12/10/2019 - 12/11/2019
    Carterville IL
    FP  MGT318  208
  • Details
    1/8/2020 - 1/9/2020
    Shelton CT
    FP  MGT318  209
  • Details
    1/22/2020 - 1/23/2020
    Sacramento CA
    FP  MGT318  217
  • Details
    1/28/2020 - 1/29/2020
    Charlotte NC
    FP  MGT318  218
  • Details
    2/12/2020 - 2/13/2020
    Austin TX
    FP  MGT318  212
  • Details
    2/26/2020 - 2/27/2020
    San Luis Obispo CA
    FP  MGT318  215
  • Details
    3/3/2020 - 3/4/2020
    Memphis TN
    FP  MGT318  220
  • Details
    3/18/2020 - 3/19/2020
    Redding CA
    FP  MGT318  219
  • Details
    4/21/2020 - 4/22/2020
    Frankfort KY
    FP  MGT318  207
  • Details
    6/10/2020 - 6/11/2020
    Chattanooga TN
    FP  MGT318  214

This schedule is subject to change without notice. If you have not received confirmation of the class prior to the class start, please contact the division at (866) 878-8900 or esti@teex.tamu.edu to get the latest schedule.

Description

This course examines the role of public information in all-hazards incident management and provides practical training in crisis communication techniques. In a major incident, it is imperative that community leaders, incident managers, and Public Information Officers (PIOs) are prepared to communicate with the public through traditional and social media. The course consists of three modules.

The first module reviews the topics of terrorism, Weapons of Mass Destruction (WMDs), national response structures, incident management, and government and agency roles. Participants learn about the passing of information to the public in a WMD, terrorism, or other all-hazards incident and the function of joint information operations.

The second module covers issues unique to interacting with members of the media to help you build more effective relationships and avoid common mistakes when providing information to the press and public.  The module includes a mock press conference exercise in which the class is broken into groups to prepare for and conduct press conferences based on fictional WMD, terrorism, and all-hazards incident scenarios. These scenarios are taken from the Department of Homeland Security (DHS) National Planning Scenarios.

The third module introduces the crisis communication life cycle and crisis communication planning. A six-phase cycle is discussed, with public information objectives and key actions for managing each phase provided. Participants learn how to create a crisis communication plan and develop a crisis communication team to execute it.

Prerequisites

There are no prerequisites for this course.

Recommended

Topics

Terrorism and Weapons of Mass Destruction+Informing the Public in a WMD, Terrorist, or All-Hazards Incident+Conducting emergency public information programs+Working with news and social media in a disaster +Joint Information Operations+The News Media Environment+Local Media vs. National Media +Building Relationships +Social Media +Needs of the News Media+Initial Statements +Press Conferences and Media Opportunities +Planning and coordinating press conferences +Identifying and preparing spokespersons and experts +News Media and the Law +Classified National Security Information +Crisis Communication Life Cycle+Developing an effective crisis communication plan

Suggested Audience

Personnel serving in all emergency response disciplines within a jurisdiction and individuals whose duties may require them to interface with news media representatives during their community’s response to a major incident, including:

  • Jurisdiction’s key elected and appointed officials
  • Public Information Officers (PIOs)
  • Key department heads
  • Key public health and medical personnel
  • First responders
  • Emergency management officials from both the public and private sectors
  • Other key officials whose position might require them to communicate with the press or public in an emergency situation

 


 

 

Government Programs, Certifications and Accreditations

For DHS/FEMA Funded Courses, please contact (866) 878-8900

Continuing Education & Professional Credits

1.6 CEUs
  • Texas Commission on Law Enforcement (TCOLE)+ACE+CE
  • Other Information

    DHS/FEMA information

    This workshop is fully funded through DHS/FEMA and comes at no direct cost to the jurisdiction, and is delivered at a time and place requested by the jurisdiction.

    Course size

    25 - 35 participants

    Contact Information

    Steve Keim

    Training Manager
    Phone: (979) 458-5646 | Tollfree: (866) 878-8900

    Related Courses

    MGT312+MGT340Senior Officials Workshop for All-Hazards Preparedness+Crisis Leadership & Decision MakingSenior Officials Workshop for All-Hazards Preparedness+Crisis Leadership & Decision MakingSenior Officials Workshop for All-Hazards Preparedness+Crisis Leadership & Decision Making
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