This course covers the skills and techniques mid-level managers need to provide leadership and direction for their departments. The first module focuses on identifying opportunities and/or problems. Topics include environmental scanning, paradigm shifts, and methods for reframing problems accurately. The second module deals with group problem-solving techniques. The third module explains the need to quantify, justify, and communicate decisions so they will be implemented effectively. Managing change is discussed in the final module.
There are no prerequisites for this course.
TopicsRedefining the Present+Finding Solutions in the Quality Environment+Justifying Decisions+Managing Change in the Fire Service Environment
This course is available to all emergency and crisis response personnel.
Continuing Education & Professional Credits
To request this class in your jurisdiction or department, please use the Emergency Services Training Institute (ESTI) Extension Course Request Form.
To request admission to an already-scheduled course, call the contact person listed in this course schedule. This will allow the course host to provide appropriate numbers of student manuals.
All extension courses are classroom only.