Emergency Communications

Education is the first step in building an effective peer support program. Support That Saves: A Guide to Building and Sustaining Peer Support is a three-day training opportunity that covers all elements of building and maintaining an effective peer support program. Peer support programs provide many benefits to first responders, including acknowledging the difficulties of response work, strengthening teams, and equipping them to cope effectively. Peer support programs:Provide training to identify risk factors for behavioral and mental health problems.Reduce stigma by encouraging conversations surrounding mental health and normalizing difficult experiences.Create an environment where people feel comfortable approaching one another.Link peers to outside professional resources for additional care when necessary.Delivered as part of TEEX’s Wellness and Resiliency Program for first responders, the program’s primary goal is to train first responders in culturally competent, trauma-informed, peer-supportive care, so they are prepared to support mental health needs in their communities via face-to-face peer support networks. Show less

Available Online – Free! Over the past twenty years, active attack response training has focused on training law enforcement to arrive quickly on scene and engage violent suspects. In recent years that focus has shifted to the fire and EMS community with the introduction of different casualty evacuation models. This online course expands the focus to include another vital part of the community response team: telecommunicators.Each link in this survival chain is important. Our response system must move through the chain as quickly as possible, even with the myriad of variables that can make it difficult. What saves lives in these events is rapid stabilization and transport to definitive care. Telecommunicators, are uniquely positioned to help speed the team towards this goal. This course was designed in conjunction with Advanced Law Enforcement Rapid Response Training (ALERRT) to provide telecommunicators, first responders, and other professionals with information on effective dispatching to better prepare them to save lives and reduce chaos in an active attack event. This course meets Texas Commission on Law Enforcement (TCOLE) requirements for #78052. Show less

Course Price: $277 effective 9/1/2023
Course is updated for compliance with the Cardiac Emergency Communication TCOLE addition. Proper use of technology and effectively communicating under stressful situations are vital skills telecommunication personnel should possess. This course is designed to prepare participants to perform successfully as a telecommunications call taker or dispatcher.
This online course consists of thirteen learning modules. Prior to accessing the course, the participant is provided with an opportunity to download a study guide in an effort to enhance the retention of important course information. After all modules have been completed, the participant will receive a comprehensive final exam. All examinations must be passed with a minimum score of 80%. Participants have three attempts to pass each module exam and one attempt to pass the final examination. Module quizzes and the final examination are timed events that can only be done in a single seating. Module quizzes and the final examination should not be started while on duty and/or if the participant may be called away from the computer for any reason. Participants will be eligible to sit for the TCOLE Telecommunicators Licensing Examination at a TCOLE approved testing site upon successful completion of the online course.
This course meets TCOLE requirements for Basic Telecommunicator Course #1080.Note: Only those individuals eligible for and seeking a TCOLE Telecommunicator license can enroll in this course. No exceptions. Show less

This course is not eligible for TCOLE Reporting and does not satisfy the TCOLE requirements for Basic Telecommunicator Course #1080. Proper use of technology and effectively communicating under stressful situations are vital skills telecommunication personnel should possess. This course is designed to prepare participants to perform successfully as a telecommunications call taker or dispatcher.
This online course consists of thirteen learning modules. Prior to accessing the course, the participant is provided with an opportunity to download a study guide in an effort to enhance the retention of important course information. After all modules have been completed, the participant will receive a comprehensive final exam. All examinations must be passed with a minimum score of 80%. Participants have three attempts to pass each module exam and one attempt to pass the final examination. Module quizzes and the final examination are timed events that can only be done in a single seating. Module quizzes and the final examination should not be started while on duty and/or if the participant may be called away from the computer for any reason. 
Note: Individuals taking the Security Telecommunicator Dispatcher course are not eligible for TCOLE Reporting and do not satisfy the TCOLE requirements for Basic Telecommunicator Course #1080. As part of starting the course, participants must affirm this statement. If you wish to enroll in the TCOLE Telecommunicator license course, please visit the Public Safety Telecommunicator course for additional details. Show less

Incarcerated gang members often use their Spanish-speaking skills to undermine the efforts of corrections officers and other prison staff.  As a result, it is essential for corrections personnel to know Spanish for Corrections. This online course will teach you correctional terms, common slang terminology, and potential offensive language to better prepare you for when you may need it. You will quickly learn Spanish phases for issuing commands, controlling emergency situations, prison terminology, and much more.
This course meets Texas Commission on Law Enforcement (TCOLE) intermediate Spanish mandate requirement Course #2109 or #2110. Show less

Knowing how to give basic Spanish commands, or ask basic questions, leads to greater effectiveness on the street. If a police officer can ask a Spanish speaking witnesses for a description of an assailant, or a description of a car used in a drive-by, it will speed up the investigation.
This course meets Texas Commission on Law Enforcement (TCOLE) intermediate Spanish mandate requirement Course #2109 or #2110. Show less

9-1-1 Dispatchers and Telecommunicators are faced daily with the difficult task of communicating with monolingual Spanish speakers over the phone. This high-quality and up-to-date Spanish for 9-1-1 Dispatch training provides the exact Spanish language needed by dispatchers. Spanish for 9-1-1 Dispatchers is a complete language training solution for all dispatchers.
This course meets Texas Commission on Law Enforcement (TCOLE) intermediate Spanish mandate requirement Course #2109 or #2110. Show less