MAP400 – 16.00 Hours

Currently there are no scheduled classes for this course. However, in some cases a course can be scheduled to meet your organization’s specific needs. For more information about this course or to schedule a class, please contact Business & Cyber Solutions at or to get the latest schedule.

Course Description

This course will provide participants with an understanding of three basic features that perpetuate the operation of a management system. Management systems all require: (1) an assessment of the system or parts of the system, (2) a method for dispositioning assessment results, and (3) the proper process for a review by management.

The system assessment typically applies standard auditing techniques in order to determine the efficacy of the system. Observation, interviews, and documentation review are used as objective evidence of a system’s effectiveness. If the management system is informed by an internal, national, or international standard, conformance to said standard will be assessed.

Assessment results must be dispositioned correctly. The disposition method should follow a problem-solving process as applicable. For issues of efficacy or conformance, root cause analysis (RCA) within the auspices of problem solving may not be necessary. The course participant, however, will be taught how to distinguish when or when not to use RCA.

Management’s review of how assessment results were dispositioned is required since it is management that must abide by the management system. The review must include management’s intended strategic direction and plans to achieve its intent.

Participants will learn how to deploy each of the three basic management system features through explanation, practice and coaching.


There are no
prerequisites for this course.

Attendance Requirements

To meet attendance requirements, participants must review each training module and complete all required course assignments, activities, quizzes, and/or end of course exam.


An internal auditing course is preferred, but not required.


  • Assessment findings disposition
  • System review by management
  • Strategic plan
  • Policy deployment

Suggested Audience

Managers and Supervisors

Other Information

Please call customer service at 800-541-7149 for more information or email us at

Contact Information

Business & Cyber Solutions
Phone: (713) 357-4950 | Toll-Free: (979) 431-4837

I had the opportunity to send one of my new firefighters through the first TEEX Online Academy, this firefighter was able to follow the given lesson plans very effectively and complete all testing requirements with very positive results. I personally attended several of the practical skills days and witnessed the firefighters performing all of the required skills with confidence and accuracy.

— Chief R.B. Alley (Ret.), Former Chief, College Station Fire Department
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