This course will provide the student / responder with the knowledge, skills and abilities required to fulfill the most essential duties of a Public Safety Telecommunicator in a modern Communications Center. While the student may find that the exercises, knowledge and information this course provides are different from both personal experience and agency requirement, this course is designed to provide the widest understanding and the most information to the student about the general principles and requirements for the Public Safety Telecommunicator.
There are no prerequisites for this course.
Course Completion RequirementsAll students are required to follow the TEEX Student Safety Manual at all times.
Class attendance is an essential part of the education process and participants in TEEX courses are expected to attend all class sessions and field exercises. This course requires participants to attend a minimum of 80% of the class hours as a component of successful course completion. During the course, your instructor will review any additional attendance requirements, for example a field exercise that cannot be missed.
TopicsFire service operations+History and facility organization+Liability issues+Radio dispatch skills+Radios and alarms+Telecommunicator traits and techniques+Telephone systems
All emergency response personnel, including fire prevention, suppression, control and safety personnel; especially those interested in emergency communications.
This course is designed for individuals who provide emergency and non-emergency dispatch services for:
- Fire departments
- Emergency medical services
- Law enforcement
This course consists of four modules and four practical exercises over the course of 36 hours.
Monday-Thursday: 8:00 a.m. - 5:00 p.m.
Friday: 8:00 a.m. - noon
Course size limit
Required Personal Protective Equipment (PPE)
Annual Schools require that you use the online registration system. If you are using a Purchase Order (including H.B. 2604 voucher) please place the number in the PO field for payment. Please know we must have a copy of the PO or voucher within 48 hours of your registration or you will be canceled out of the class.
The full rate will be applied after the early-bird registration deadline.