Troubleshooting Customer Line Service Complaints

EPP010 - 24.00 Hours

Description

Inspector of Customer Line ServiceThe Troubleshooting Customer Line Service Complaints course provides participants with effective communications skills required for industry professionals responsible for contacting the customer, investigating service complaints, researching the problem, and communicating the results to both the customer and the utility organization. At the completion of training, students will be able to recognize the responsibilities involved in troubleshooting complaints, analyze electrical service problems, explain decisions to the customer, and maintain quality customer relations.

This course can be scheduled to meet your specific needs. For more information about this course or to schedule a class for your organization, please contact Infrastructure Training & Safety Institute
OSHA Training Institute Education Center
at (800) 723-3811 or (800) SAFE-811 or itsi@teex.tamu.edu.

Description

Inspector of Customer Line ServiceThe Troubleshooting Customer Line Service Complaints course provides participants with effective communications skills required for industry professionals responsible for contacting the customer, investigating service complaints, researching the problem, and communicating the results to both the customer and the utility organization. At the completion of training, students will be able to recognize the responsibilities involved in troubleshooting complaints, analyze electrical service problems, explain decisions to the customer, and maintain quality customer relations.

Prerequisites

There are no prerequisites for this course.

Course Completion Requirements

Student Must Provide

  • Hard hat
  • Rubber gloves (class 0)
  • Safety glasses

Attendance Requirements

Class attendance is an essential part of the education process and participants in TEEX courses are expected to attend all class sessions and field exercises. This course requires participants to attend a minimum of 80% of the class hours as a component of successful course completion. During the course, your instructor will review any additional attendance requirements, for example a field exercise that cannot be missed.

Recommended

Prior Training Courses or Knowledge

It is recommended, but not required, participants have knowledge of electrical utility systems, electric power principles, and single or three-phase transformers prior to registering for this course.

Topics

Complaint-handling techniques +Customer relations +Equipment inspection +Mathematical applications +Personal and public safety +Problem analysis +Proper reporting +Test equipment identification, application and use +Troubleshooting techniques

Suggested Audience

  • Electrical system troubleshooters
  • Service crew members
  • Customer complaint specialist
  • Supervisors

Contact Information

Phone: (979) 458-9188 | Tollfree: (800) 723-3811 or (800) SAFE-811
Infrastructure Training & Safety Institute
OSHA Training Institute Education Center

Related Courses

EPP009+EPP226+EPP235+EPP032Electric Power Principles+Single-Phase Transformers, Regulators and Capacitors+Three-Phase Transformers+Electrical Meter Installation and ServiceElectric Power Principles+Single-Phase Transformers, Regulators and Capacitors+Three-Phase Transformers+Electrical Meter Installation and ServiceElectric Power Principles+Single-Phase Transformers, Regulators and Capacitors+Three-Phase Transformers+Electrical Meter Installation and Service

Policies

TEEX Policies
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