The Troubleshooting Customer Line Service Complaints course provides participants with effective communications skills required for industry professionals responsible for contacting the customer, investigating service complaints, researching the problem, and communicating the results to both the customer and the utility organization. At the completion of training, students will be able to recognize the responsibilities involved in troubleshooting complaints, analyze electrical service problems, explain decisions to the customer, and maintain quality customer relations.
There are no prerequisites for this course.
Course Completion Requirements
In order to fully participate in all field exercises, participants are required to have the following equipment hard hat, rubber gloves (class 0), and safety glasses.
- A working knowledge of electrical utility systems.
- A practical knowledge of Electric Power Principles and Single or Three-Phase Transformers.
TopicsComplaint-handling techniques +Customer relations +Equipment inspection +Mathematical applications +Personal and public safety +Problem analysis +Proper reporting +Test equipment identification, application and use +Troubleshooting techniques
- Electrical system troubleshooters
- Service crew members
- Customer complaint specialist