Emergency Communications

Effective communication in stressful situations is vital for emergency responders. These affordable online emergency communications courses allow telecommunications personnel to effectively serve their departments and communities. The Public Safety Telecommunicator course prepares call takers and dispatchers to manage their roles and responsibilities by teaching communication skills, call classification and procedures, strategies for handling difficult callers, and stress management, among other topics. This course meets the training requirements for the Texas Commission on Law Enforcement Basic Telecommunicator Proficiency Certificate. The Spanish for 9-1-1 Dispatchers course provides crucial training to ensure that emergency dispatchers are able to adequately serve the Spanish-speaking community.

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Funding Options DHS/FEMA Veterans Benefits GSA

Delivery Types Online Face-to-Face Blended Online Instructor-Led

Public Safety

Course Number	Title	Description	Funding Option	Delivery Type	Division
LET223	Active Attack Emergency Communications	Quick View Course Description close LET223 – Active Attack Emergency Communications Available Online – Free! Over the past twenty years, active attack response training has focused on training law enforcement to arrive quickly on scene and engage violent suspects. In recent years that focus has shifted to the fire and EMS community with the introduction of different casualty evacuation models. This course expands the focus to include another vital part of the community response team: telecommunicators. Each link in this survival chain is important. Our response system must move through the chain as quickly as possible, even with the myriad of variables that can make it difficult. What saves lives in these events is rapid stabilization and transport to definitive care. Telecommunicators, are uniquely positioned to help speed the team towards this goal. This course was designed in conjunction with Advanced Law Enforcement Rapid Response Training (ALERRT) to provide telecommunicators, first responders, and other professionals with information on effective dispatching to better prepare them to save lives and reduce chaos in an active attack event. This course meets Texas Commission on Law Enforcement (TCOLE) requirements for #78052. Full course information and schedule Contact Information Institute for Law Enforcement and Protective Services Excellence Phone: (979) 845-6677 Email: ilepse@teex.tamu.edu			ILEPSE
LET543	Public Safety Telecommunicator	Quick View Course Description close LET543 – Public Safety Telecommunicator Course Price: $250 Proper use of technology and effectively communicating under stressful situations are vital skills telecommunication personnel should possess. This course is designed to prepare participants to perform successfully as a telecommunications call taker or dispatcher. This online course consists of thirteen learning modules. Prior to accessing the course, the participant is provided with an opportunity to download a study guide in an effort to enhance the retention of important course information. After all modules have been completed, the participant will receive a comprehensive final exam. All examinations must be passed with a minimum score of 80%. Participants have three attempts to pass each module exam and one attempt to pass the final examination. Module quizzes and the final examination are timed events that can only be done in a single seating. Module quizzes and the final examination should not be started while on duty and/or if the participant may be called away from the computer for any reason. Participants will be eligible to sit for the TCOLE Telecommunicators Licensing Examination at a TCOLE approved testing site upon successful completion of the online course. This course meets TCOLE requirements for Basic Telecommunicator Course #1080. Full course information and schedule Contact Information Institute for Law Enforcement and Protective Services Excellence Phone: (979) 845-6677 Email: ilepse@teex.tamu.edu			ILEPSE

Spanish

Course Number	Title	Description	Division
LET314	Spanish for Corrections	Quick View Course Description close LET314 – Spanish for Corrections Incarcerated gang members often use their Spanish-speaking skills to undermine the efforts of corrections officers and other prison staff. As a result, it is essential for corrections personnel to know Spanish for Corrections. This online course will teach you correctional terms, plus slangs and offensive language to be prepared when you need it. You will quickly learn Spanish phases for issuing commands, controlling emergency situations, prison terminology, and much more. This course meets Texas Commission on Law Enforcement (TCOLE) intermediate Spanish mandate requirement Course #2109 or #2110. Full course information and schedule Contact Information Institute for Law Enforcement and Protective Services Excellence Phone: (979) 845-6677 Email: ilepse@teex.tamu.edu	ILEPSE
LET410	Spanish for Law Enforcement	Quick View Course Description close LET410 – Spanish for Law Enforcement Knowing how to give basic Spanish commands, or ask basic questions, leads to greater effectiveness on the street. If a police officer can ask a Spanish speaking witnesses for a description of an assailant, or a description of a car used in a drive-by, it will speed up the investigation. This course meets Texas Commission on Law Enforcement (TCOLE) intermediate Spanish mandate requirement Course #2109 or #2110. Full course information and schedule Contact Information Institute for Law Enforcement and Protective Services Excellence Phone: (979) 845-6677 Email: ilepse@teex.tamu.edu	ILEPSE
LET545	Spanish For 9-1-1 Dispatchers	Quick View Course Description close LET545 – Spanish For 9-1-1 Dispatchers 9-1-1 Dispatchers and Telecommunicators are faced daily with the difficult task of communicating with monolingual Spanish speakers over the phone. This high-quality and up-to-date Spanish for 9-1-1 Dispatch training provides the exact Spanish language needed by dispatchers. Spanish for 9-1-1 Dispatchers is a complete language training solution for all dispatchers. This course meets Texas Commission on Law Enforcement (TCOLE) intermediate Spanish mandate requirement Course #2109 or #2110. Full course information and schedule Contact Information Institute for Law Enforcement and Protective Services Excellence Phone: (979) 845-6677 Email: ilepse@teex.tamu.edu	ILEPSE