Effective communication in stressful situations is vital for emergency responders. These affordable online emergency communications courses allow telecommunications personnel to effectively serve their departments and communities. The Public Safety Telecommunicator course prepares call takers and dispatchers to manage their roles and responsibilities by teaching communication skills, call classification and procedures, strategies for handling difficult callers, and stress management, among other topics. This course meets the training requirements for the Texas Commission on Law Enforcement Basic Telecommunicator Proficiency Certificate. The Spanish for 9-1-1 Dispatchers course provides crucial training to ensure that emergency dispatchers are able to adequately serve the Spanish-speaking community.
Funding Options DHS/FEMA Veterans Benefits GSA
Delivery Types Online Face-to-Face Blended Online Instructor-Led