Student Records FAQs

  • Ensure that the email address used to create your portal account is correct.
  • Check your “spam” and “trash” folders.
  • If your email address has extensions like .gov or .org, it may take up to 30 minutes to receive the verification code due to heightened security settings.
  • When registering as a ‘New Participant,’ the system will generate a TEEX ID only after your first course registration is completed.
  • This unique ID links to your student records and can be used for course registrations and other related benefits.
  • You can find your TEEX ID in the ‘My Profile’ tab of your myTEEX student portal account.
  • Please ensure that you have completed the verification process. If your account still appears locked after completing the verification, follow the instructions provided on the login screen. Alternatively, you can contact the Office of Student Records at (979) 458-6833 or via email at [email protected] for further assistance.
  • If you used your work email address on a form during the class but registered your student portal account with a personal email address, our system may not recognize them as belonging to the same person.
  • If someone else enrolled you in the course, it’s possible that only one email address was provided, which may prevent our system from automatically locating your account. Please contact the Office of Student Records at (979) 458-6833 or via email at [email protected] for assistance.
  • If you are unable to see your history after logging in, it means that your TEEX history has not yet been “mapped” to your myTEEX student portal account.
  • If you are unable to see all your history after logging in, it may be due to having multiple TEEX IDs that need to be merged. We can assist you with this. Please contact the Office of Student Records at (979) 458-6833 or via email at [email protected].
  • You can click on ‘Forgot password’ to receive a password reset link sent to your email address. If you do not receive the reset email within a minute, please verify that you have entered the correct email address or check your spam folder. If you need further assistance, please contact the Office of Student Records at (979) 458-6833 or via email at [email protected].
  • This may indicate that an invalid email address was entered.
  • If your email address has extensions like .gov or .org, receiving the reset link may take up to 30 minutes due to heightened security settings. Please check with your IT department if you continue to experience delays.
  • We can help you with this, please contact the Office of Student Records at (979) 458-6833 or via email at [email protected].
  • Please close the current window, open a new browser, and try logging in again with your new credentials.
  • We will review our system, and if multiple TEEX IDs are found, we will merge them into one. For assistance, please contact the Office of Student Records at (979) 458-6833 or via email at [email protected].
  • Immediately contact the Office of Student Records at (979) 458-6833 or via email at [email protected].
  • Currently, it is not possible to make this change through the myTEEX student portal. To update your name, proper legal documentation is required. Please reach out to the Office of Student Records at (979) 458-6833 or via email at [email protected] for further assistance.
  • We would be happy to update your affiliation for your records. Don’t hesitate to contact the Office of Student Records at (979) 458-6833 or via email at [email protected] for assistance.
  • Please ensure that all required boxes are checked and that you have completed the evaluation at the end of the course. The certificate will only be generated once these steps are finished.
  • Certificates for courses completed prior to September 2013 may not be available for printing. To resolve this, please contact the relevant program. You can find the appropriate contact information on this page.

Student Records Office

[email protected]
(979) 458-6833

Business and Cyber Solutions

Email: [email protected]
Phone: (979) 431-4837
Fax: (979) 458-6727

Fire and Emergency Services

Email: [email protected]
Phone: (866) 878-8900
Fax: (979) 845-2145

Infrastructure and Safety

Email: [email protected]
Phone: (800) 723-3811 
Fax: (979) 458-1426

Law Enforcement and Protective Services

Email: [email protected]
Phone: (800) 423-8433
Fax: (877) 289-9715