MGT340 – 4.00 Hours


Dates Location Class Price
Details 08/08/23 – 08/08/23 Kenai, AK FP MGT340 175 Register
Details 08/10/23 – 08/10/23 Anchorage, AK FP MGT340 176 Register

This schedule is subject to change without notice. If you have not received confirmation of the class prior to the class start, please contact the division at (866) 878-8900 or [email protected] to get the latest schedule.

Course Description

The Crisis Leadership seminar is an executive-level presentation for the nation’s senior officials at the city, county, region, territory, tribal, and state levels. Seminar participants will discuss strategic- and executive-level issues and challenges related to preparing for, responding to, and recovering from a catastrophic incident. The venue provides an excellent opportunity to share proven strategies and practices and apply lessons-learned from past natural, technological, and human-caused disasters.

The seminar is a facilitated, free-flowing discussion of the stresses of crisis leadership and decision-making gained from an examination of a selected case study of a catastrophic event. The seminar uses the case study to frame the discussion regarding ways to overcome leadership challenges before, during and after an incident. Current case studies to choose from include:

  • Hurricane Harvey: Chaos on the Gulf Coast
  • Mayhem at Mandalay Bay
  • The Camp Fire: Crisis in California
  • Fear and Realities: Managing Ebola in Dallas

The final outcome of the seminar is the development of individual and/or jurisdictional action plans to guide improvement of emergency preparedness, response and recovery actions.


There are no prerequisites for this course.

Course Completion Requirements

  • Participants are required to score a 70% or better on the Post-Test and attend 80% of the course hours in order to receive a course certificate of completion.
  • Participants will need access to a laptop or or mobile device/tablet during the course in order to complete course testing and evaluations electronically.

Participants Must Provide

  • a photo identification on the first day of class. See the Participant Handbook for approved forms of identification and additional guidelines.

Attendance Requirements

To meet attendance requirements, participants must review each training module and complete all required course assignments, activities, quizzes, and/or end of course exam.


  • In order to effectively participate in the discussion, all attendees should read the case study provided prior to attending the seminar.


  • Planning process
  • Role of senior Officials
  • Plan adequacy, feasibility and adaptability
  • Leadership roles and responsibilities
  • Leadership characteristics
  • Decision-making
  • Competing interests
  • Empowerment
  • Operational Communications
  • Public information and warning
  • Media considerations
  • Social Media

Suggested Audience

This management level course is designed for senior-elected and appointed officials and other stakeholders who may be called upon to make critical decisions during a natural, technological, or human-caused catastrophe.  It may also include executives from other community entities, both public and private, that are likely to be involved in disaster response. These include, but are not limited to:

  • Elected Officials
  • Tribal Officials
  • Senior Appointed Officials
  • Chiefs/Department Heads
  • Emergency Management Directors
  • Educational Institution Administrators
  • Public and Private Sector Executives
  • Public Health and Health Care Officials
  • Non-Governmental Organizations (NGOs)
  • State/Federal Agency Representatives’
  • Public Information Officers (PIO)

Continuing Education And Professional Credits

Note: Live Online Instructor-Led (webinar) courses are not eligible for TCOLE credit.

  • Texas Commission on Law Enforcement (TCOLE)

Other Information

This seminar is fully funded through DHS/FEMA and comes at no direct cost to the jurisdiction, and is delivered at a time and place requested by the jurisdiction.

Course Size

25-40 participants

Course Length

4 Hours

Government Programs

  • GSA contract number: GS-07F-0357V. GSA customers, to register please contact [email protected] or call (866) 878-8900. GSA Schedule logo
  • For DHS/FEMA Funded Courses, please contact [email protected] or call (866) 878-8900

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