MGT475 – 16.00 Hours


Dates Location Class Price
Details 09/12/22 – 09/13/22 Houston, TX NE MGT475 2 Register
Details 09/14/22 – 09/15/22 Houston, TX NE MGT475 3 Register
Details 10/04/22 – 10/05/22 Lexington, KY NE MGT475 7 Register
Details 10/11/22 – 10/12/22 Yuba City, CA NE MGT475 13 Register
Details 02/07/23 – 02/08/23 Jacksonville, FL NE MGT475 9 Register
Details 03/28/23 – 03/29/23 Virginia Beach, VA NE MGT475 1 Register
Details 06/14/23 – 06/15/23 Ann Arbor, MI NE MGT475 12 Register

This schedule is subject to change without notice. If you have not received confirmation of the class prior to the class start, please contact the division at (844) 789-5673 or to get the latest schedule.

Course Description

US FlagThis course is designed to provide participants with tools and techniques for conducting crowd management and crowd control. Participants will engage in scenario-based activities designed to expand their ability to resolve risks related to crowd management and crowd control. The training is applicable across the United States regardless of the venue size, capacity, or type of event.

This course was developed in a partnership effort between The University of Southern Mississippi’s National Center for Spectator Sports Safety and Security (USM/NCS4) and the TEEX National Emergency Response and Recovery Training Center (NERRTC).


There are no prerequisites for this course.

Enrollment Requirements

Participants must be U.S. citizens. A FEMA Student ID is required to register for and participate in any training provided by FEMA agencies. All FEMA training providers, registration systems, and enrollment procedures are required to use this FEMA SID, which can be obtained at the following website:; or with TEEX assistance upon arrival for class.

Course Completion Requirements

Participants are required to score a 70% or better on the Post-Test and attend 80% of the course hours in order to receive a course certificate of completion.

Attendance Requirements

Class attendance is an essential part of the education process, and participants in TEEX courses are expected to attend all class sessions and field exercises. The course requires participants to attend a minimum of 80% of the class hours as a component of successful course completion. During the course, your instructor will review any additional attendance requirement, for example, a field exercise that cannot be missed.

Participants in a TCOLE credit course must complete the class in its entirety to receive TCOLE credit.


  • AWR-167: Sport Event Risk Management
  • IS-100: Introduction to the Incident Command System
  • IS-200: ICS for Single Resources and Initial Action Incidents (ICS)
  • IS-700: An Introduction to the National Incident Management Systems (NIMS)
  • IS-800: National Response Framework, an Introduction


  • Explain crowd management and crowd control terms and concepts, as well as the dynamic interaction between the crowd, venue, event, and staff as related to crowd management and crowd control for sport and special events.
  • Examine planning factors and analyze a case study using the DIME-ICE Risk Model
  • Determine how crowd dynamics and decision-making contributes to crowd risk and crowd management for sport and special events.
  • Develop crowd management techniques for sport and special events.
  • Plan for resolving public disorder in sport and special events.
  • Construct strategies for crowd management and crowd control related to a given scenario.

Suggested Audience

  • Sport Venue Managers
  • Local Government
  • Law Enforcement
  • Hospitality
  • First Responders
  • Visitors/Welcome Bureau
  • Emergency Managers
  • County/City Emergency Personnel
  • Civic Leaders
  • Volunteer Service Organizations
  • Mid- and Senior-level Managers
  • Mass Transit
  • Fire and EMS Responders
  • Committee Organizers
  • Venue or Event Security
  • Event Promoters
  • Venue or Event Professionals
  • Event Planners

Government Programs

Contact Information

National Emergency Response and Recovery Training Center
Phone: (979) 458-7832 | Toll-Free: (844) 789-5673

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