NFA106 – 14.00 Hours

Currently there are no scheduled classes for this course. However, in some cases a course can be scheduled to meet your organization’s specific needs. For more information about this course or to schedule a class, please contact Emergency Services Training Institute at (866) 878-8900 or [email protected] to get the latest schedule.

Course Description

NFA logoIn this course, participants are introduced to the adaptive leadership model and how the model relates to being in an authority role and exercising leadership. They will examine the sources of power and the limits of one’s authority. Participants will also focus on defining difficult conversations and recognizing when they should occur, analyzing the elements of a difficult conversation to appropriately plan for its conduct, and examining how their own personal feelings and traits play a role in a difficult conversation. Additionally, participants will examine several tools for conducting difficult conversations, including the Ladder of Inference tool, the Left-Hand Column tool, and the Balancing Inquiry and Support tool. Finally, participants will focus on conducting a difficult conversation. They will learn several leadership skills that are useful in conducting a difficult conversation, and go over the five steps for conducting a difficult conversation. By the end of the course, participants will have developed a plan for conducting a difficult conversation in their lifetime. The purpose of this “Executive Skills Series: Exercising Leadership Through Difficult Conversations” (ESS: ELTDC) course is to provide knowledge and skills in having difficult conversations in order to exercise leadership when addressing adaptive challenges.


There are no prerequisites for this course.

Course Completion Requirements

Participants Must Provide

  • a photo identification on the first day of class. See the Participant Handbook for approved forms of identification and additional guidelines.

Attendance Requirements

To meet NFA attendance requirements, participants must complete each training module and complete all required course assignments, activities, quizzes, and/or end of course exam. Exceptions may be discussed with lead instructor.

Upon successful completion, you will be able to:

  • The Adaptive Leadership Model
  • Authority and Power
  • Creating a Plan for a Difficult Conversation: Identifying the Issue
  • Creating a Plan for a Difficult Conversation: Analyzing the Elements
  • Tools for Difficult Conversations
  • Conducting a Difficult Conversation

Suggested Audience

All of the executive skills series courses consists of fire and emergency service personnel in positions of authority who have an opportunity to exercise leadership. At a minimum, the participants should be assigned to a supervisory level position, such as Company Officer (CO).

Continuing Education And Professional Credits

  • 14.00 hours – State Firefighters’ and Fire Marshals’ Association of Texas (SFFMA)
  • 14.00 hours – Texas Commission on Fire Protection (TCFP)

Contact Information

Emergency Services Training Institute
Phone: (979) 845-7641 | Toll-Free: (866) 878-8900
Email: [email protected]

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