XTN073 – 8.00 Hours

Currently there are no scheduled classes for this course. However, this course can be scheduled to meet your specific needs. For more information about this course or to schedule a class, please contact Emergency Services Training Institute at (866) 878-8900 or esti@teex.tamu.edu to get the latest schedule.

Course Description

This course will focus on the duties and responsibilities of the Shelter Manager, Assistant Manager, and their workers, during the actual operation of the shelter throughout the day and night operational periods. The course will detail successful shelter management based on best practices, actual experience, and lessons learned. The course will conclude with a scenario to assist the student in bringing the information received together and reinforcing the learning through a practical exercise.

This course will lead the audience from the arrival of the 1st shelter manager through the operational periods to demobilization, with events in the chronological order they normally will happen. No matter how large or small; a city, county, or community’s ability to train its own shelter managers and workers will be aided and encouraged by this course.

Course will start at activation, continue with opening the shelter, include setup, floor plans, and flow, cover responsibility for FNSS capabilities, talk about our “guests”, expand on the different needs for different ages and genders, have a more specific discussion of duties for day and night operational periods, contain information on partners and those relationships, cover customer service, discuss various types of communication and media, and differentiate between management of needs for the 1st 48 hours and the recognition of expanding services needed for the ongoing days. Pets and their management either in a co-locating scenario or a separate facility will also be discussed. Daily inventory and ordering sheets will be presented and discussed. Finally, repopulation preparations and demobilization responsibilities will be covered.


There are no prerequisites for this course.

Attendance Requirements

This course requires participants to attend a minimum of 80% of the class hours as a component of successful course completion. During the course, your instructor will review any additional attendance requirements.

Continuing Education And Professional Credits

  • Texas Commission of Fire Protection (TCFP)
  • State Firefighters’ and Fire Marshals’ Association of Texas (SFFMA)

Contact Information

Emergency Services Training Institute
Phone: (979) 845-7641 | Toll-Free: (866) 878-8900
Email: esti@teex.tamu.edu

This class should be the standard.

— Crime Scene Investigation
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