Basic Emergency Telecommunications

Course Description

Prerequisites

There are no prerequisites for this course.

Course Completion Requirements

All participants are required to follow the TEEX Student Safety Manual at all times.

Participants Must Provide

• a photo identification on the first day of class. See the Participant Handbook for approved forms of identification and additional guidelines.

Attendance Requirements

Class attendance is an essential part of the education process and participants in TEEX courses are expected to attend all class sessions and field exercises. This course requires participants to attend a minimum of 80% of the class hours as a component of successful course completion. During the course, your instructor will review any additional attendance requirements, for example a field exercise that cannot be missed

Upon successful completion, you will be able to:

• Fire service operations
• History and facility organization
• Liability issues
• Radio dispatch skills
• Radios and alarms
• Telecommunicator traits and techniques
• Telephone systems

Suggested Audience

All emergency response personnel, including fire prevention, suppression, control and safety personnel; especially those interested in emergency communications.

This course is designed for individuals who provide emergency and non-emergency dispatch services for:

• Fire departments
• Emergency medical services
• Law enforcement

Other Information

Course Length 

36 hours

Class hours

Monday-Thursday: 8:00 a.m. – 5:00 p.m.
Friday: 8:00 a.m. – noon

Course size limit

24 students

Required Personal Protective Equipment (PPE)

PPE Level 0 as described in the TEEX Student Safety Manual

Registration Process

Texas A&M Engineering Extension Service in cooperation with the Texas A&M Forest Service has aligned the payment process for annual schools with all other requests for tuition assistance under the House Bill 2604 program and TIFMAS training grants. Texas A & M Forest Service voucher number or a request ID # is no longer a valid Purchase Order number. It will be denied if used as a form of payment.

The process will follow this pattern: Registration with payment – Apply for tuition assistance & obtain TAMFS approval – Attend training – Complete the reimbursement process.

Registration with payment

Complete online registration on the TEEX website. Secure your seat in the class with payment.

You may use a credit card or organization purchase order (PO). 

If you are using a purchase order, TEEX policy requires the PO to be submitted within 48 hours of registration, or the enrollment may be canceled. You may upload the PO through your student portal or email it as an attachment to [email protected]. 

Ensure your PO includes the following:

• Agency or company name
• Billing address
• Contact name and phone number
• Description of goods and/or services provided (for example the course number and name)
• Amount of charges
• Authorized signature
• Tax Payer ID, EIN, or FEIN. The field should be in the following format: xx-xxxxxxx.

The PO contact email needs to be either yourself or a responsible person within your organization.

If your organization is not an established TEEX customer, or if you are not sure, please include a completed W-9 with the PO.

Apply for tuition assistance & obtain approval

At least one day before the first day of class, submit a request through TAMFS FireConnect.

Helpful videos about the FireConnect process can be found here. 

Attend training

Most courses have online registration notes and/or confirmation emails which will provide more details on when & where to report for class. Please pay special attention to the required PPE levels and prerequisites if applicable. Most TEEX courses require at least 80% attendance and participation, while others, such as ProBoard, require 100% attendance.

No-shows without prior written cancellation by the required date will be invoiced.

Upon successful completion of the class, you will be able to download your certificate from your TEEX Student Portal.

Complete the reimbursement process

Return to the FireConnect page and submit for reimbursement. You will be asked to upload documentation including your certificate of completion. Once all documentation is accounted for, the request(s) will be marked as Approved for Payment and reimbursement will be issued to your department.