Public Safety Telecommunicator

LET543 – 80.00 Hours

Schedule

LS LET543 154 $287.00 Register

This schedule is subject to change without notice. If you have not received confirmation of the class prior to the class start, please contact the division at (800) 423-8433 or [email protected] to get the latest schedule.

Course Description

officers working together on computer

Proper use of technology and effectively communicating under stressful situations are vital skills telecommunication personnel should possess. This course is designed to prepare participants to perform successfully as a telecommunications call taker or dispatcher.

This online course consists of thirteen learning modules. Prior to accessing the course, the participant is provided with an opportunity to download a study guide in an effort to enhance the retention of important course information. After all modules have been completed, the participant will receive a comprehensive final exam. All examinations must be passed with a minimum score of 80%. Participants have three attempts to pass each module exam and one attempt to pass the final examination. Module quizzes and the final examination are timed events that can only be done in a single seating. Module quizzes and the final examination should not be started while on duty and/or if the participant may be called away from the computer for any reason. Participants will be eligible to sit for the TCOLE Telecommunicators Licensing Examination at a TCOLE approved testing site upon successful completion of the online course.

Course is updated for compliance with the Cardiac Emergency Communication TCOLE addition. This course meets TCOLE requirements for Basic Telecommunicator Course #1080.

Note: Only those individuals eligible for and seeking a TCOLE Telecommunicator license can enroll in this course. No exceptions.

Prerequisites

TCOLE Licensing Requirements

Participants enrolling in this course must have a current, nationally recognized Cardiopulmonary Resuscitation (CPR) certificate/card prior to enrollment and attendance.

Please upload a copy of your licensing documents and your CPR certificate/card within 48 hours of registration to your MyTEEX Student Portal. The preferred document naming convention is “Last Name, First Name Document Name.” If you need additional registration guidance, please refer to the TCOLE Licensing Courses page.

Participants will be contacted via email to confirm approval and admittance into the course. You have 48 hours to submit payment. Failure to complete any step in the process will result in you being removed from the class.

Course Completion Requirements

  • The mandatory completion/duration period for this eCourse is 45 days from the registration date.
  • To complete this course you are required to have a computer with internet access.

Online Course Technical Requirements

To successfully complete this online course, you should have access to a computer with the following system requirements:

  • Computer tower or laptop
    • Note: The use of a tablet is not recommended and may result in connectivity issues.
  • Broadband or high-speed internet connection
    • Recommended: Wired connection with at least 2.0 Mbps bandwidth (bi-directional, i.e. sending and receiving)
    • Alternative: Wireless (WiFi) connection
    • Note: The use of a MiFi or mobile hotspot is not recommended and may result in connectivity issues.
  • Current version of web browser
    • Recommended: Mozilla Firefox 109 or higher, Google Chrome 109 or higher
    • Alternative: Safari 16.3 or higher
    • Note: Microsoft Edge is not currently a supported browser.
  • Adobe Acrobat Reader 22.003.20310 or higher

Attendance Requirements

To meet attendance requirements, participants must review each module and complete all required course assignments, activities, quizzes, and or end of course exam.

Upon successful completion, you will be able to:

  • Roles and responsibilities in public safety
  • Communication resources and confidentiality
  • Emergency communications technology
  • Call processing techniques
  • Basic radio communications
  • Liability and legal issues
  • Stress, health, and personal awareness
  • Ethics
  • Cultural considerations
  • Callers in mental or emotional crisis
  • Calls from assault incidents
  • Calls from violent or traumatic crime victims
  • Other emergency calls and roles

Suggested Audience

  • Law enforcement dispatcher and telecommunications personnel seeking a TCOLE Telecommunicator license

Continuing Education And Professional Credits

Note: Live Online Instructor-Led (webinar) courses are not eligible for TCOLE credit.

  • 80.00 hours – Texas Commission on Law Enforcement (TCOLE)

Other Information

  • After registering online for this course, you will receive an email with instructions for getting started. If you do not receive a confirmation within one hour, please contact us at (979) 845-6677 or [email protected]
  • Note: Only those individuals eligible for and seeking a TCOLE Telecommunicator license can enroll in this course. No exceptions. If you wish to enroll in the non-TCOLE licensing version of the course, please visit the Security Telecommunicator Dispatcher course for additional details.

Contact Information

Law Enforcement and Protective Services
Phone: (979) 845-6677 | Toll-Free: (800) 423-8433
Email: [email protected]

Payment Info

  • Credit Card – Complete online registration and enter your credit card information. You may also call TEEX LAW if you need us to process your credit card payment over the phone after you complete the initial registration steps.
  • Check – Complete online registration. Please print a copy of your registration details and include it with your check. Please write your student name, TEEX ID, course number, and course name on the check details and mail to: TEEX – LAW, P.O. Box 40006, College Station, TX 77842
  • Purchase Order – A purchase order cannot be used to pay for an online course. An agency may use a purchase order to buy eTokens; a student can then use the eToken for payment during the online registration process.

If you need additional registration guidance, please refer to the TCOLE Licensing Courses page.

If you have general course registration questions, please refer to the Course Registration FAQs page.

Policies

TEEX Policies
TEEX Participant Handbook
Conduct During Live Online Instructor-Led Courses

Online courses: Refunds are not available for eLearning courses, nor may the course be transferred from one customer to another.