Responding Effectively to Complex Incidents

MGT308 – 16.00 Hours

Currently there are no scheduled classes for this course. However, in some cases a course can be scheduled to meet your organization’s specific needs. For more information about this course or to schedule a class, please contact Emergency Services Training Institute at (866) 878-8900 or [email protected] to get the latest schedule.

Course Description

An Incident Commander’s (IC) mission is to ensure that incidents are
managed as effectively and safely as possible. Complex incidents are
particularly challenging to manage because they often evolve rapidly, involve
significant hazards, and/or require innovative solutions. Complex incidents
require a response from multiple jurisdictions/agencies, each of which may have
a unique perspective when arriving on-scene. To effectively manage these
incidents, the diverse response partners must act collaboratively, and this
requires ICs to rapidly bring their differing response priorities, objectives,
and strategies into alignment. This course discusses how to overcome the unique
challenges that complex incidents present. Topics include the need to rapidly
recognize the incident’s magnitude and cooperate with other commanders,
strategies for promoting interdisciplinary collaboration before an incident
occurs, strategies for deconflicting competing priorities, how and when to
establish a unified command, and how and when to transfer command.

Prerequisites

There are no prerequisites for this course.

Course Completion Requirements

Participants are required to score a 70% or better on the Post-Test to receive a course certificate of completion.

Participants will need access to a laptop or mobile device/tablet during the course to complete course testing and evaluations electronically.

Participants Must Provide

  • A FEMA SID is required to register for and participate in any training provided by FEMA.  The FEMA SID will serve as your unique identifier and be used to maintain the record of FEMA trainings you attended.
  • Register for a FEMA SID 
  • A photo identification on the first day of class. See the Participant Handbook for approved forms of identification and additional guidelines.

Attendance Requirements

Students are required to attend all class sessions and participate in all student activities.

  • ICS100 (IS-100.C)
  • ICS200 (IS-200.C)
  • ICS300 (E/L/G 0300)
  • IS-700.B
  • IS-800.D

Upon successful completion, you will be able to:

  • • Explain what initial steps leaders must take to effectively respond to an incident.
  • • Apply strategies to resolve the challenges and conflicts that may arise when multiple disciplines are involved in an incident.•
  • • Operate within a Unified Command (UC) structure to effectively respond to complex incidents.
  • • Demonstrate an effective transfer of command and a Unified Command (UC) briefing.

Suggested Audience

Disciplines include, but are not limited to:

  • Law Enforcement
  • Fire Service
  • Emergency Medical Services
  • 911 Dispatchers
  • Emergency Management
  • Public Health
  • Public Works

Other Information

DHS/FEMA information

This workshop is fully funded through DHS/FEMA and comes at no direct cost to the jurisdiction. It is delivered at a time and place requested by the jurisdiction.

Course Size

  • Maximum number of participants: 40
  • Minimum number of participants: 26

Instructor Qualifications

All TEEX NIMS/ICS instructors are certified Department of Homeland Security instructors and meet/exceed all requirements needed to teach the MGT308 course and proctor the MGT308 examination.

Government Programs

Contact Information

George Glenn

ICS Training Manager
Phone: (979) 500-6773
Email: [email protected]