EOC O&P All-Hazards Events

MGT346 – 16.00 Hours


Details Buttons Dates Location Class Price Register Buttons
07/24/24 – 07/25/24 Pago Pago, AS FP MGT346 541 Register
07/30/24 – 07/31/24 Pago Pago, AS FP MGT346 542 Register
09/11/24 – 09/12/24 Anchorage, AK FP MGT346 551 Register
10/29/24 – 10/30/24 Fairbanks, AK FP MGT346 562 Register

This schedule is subject to change without notice. If you have not received confirmation of the class prior to the class start, please contact the division at (866) 878-8900 or [email protected] to get the latest schedule.

Course Description

This course provides personnel who could be assigned to or work in an Emergency Operations Center (EOC) the skills necessary to effectively plan for and manage a large-scale incidents by applying and implementing an all-hazards, multi-disciplinary, management team approach. The course places specific emphasis on the planning, resource, and information management processes.

The course focuses on the key decision-making requirements within the Emergency Operations Center. The jurisdictional team will learn from the effects of incident decisions while working in an EOC using a simulated, notional jurisdiction as they respond to the final day’s exercise.

The course is delivered in your jurisdiction. The instructional team consists of coaches and mentors experienced in emergency management and incident response. The course uses a multi-discipline, jurisdictional approach to accomplish the course objectives. The course adapts existing incident management systems, best practices and procedures to the unique requirements of responding to all-hazards incident.


There are no prerequisites for this course.

Course Completion Requirements


Prior to course delivery, the hosting jurisdiction will inform all participants of the FEMA requirement to establish a FEMA Student Identification Number (SID). This can be accomplished by registering at FEMA’s website. Participants will be asked to provide their SID when they complete the online registration process for the course. 

Participants Must Provide

  • A photo identification on the first day of class. See the Participant Handbook for approved forms of identification and additional guidelines
  • Participants will need to bring a device such as a smartphone, tablet, or laptop to complete the course evaluation and take the post-test in class.

Attendance Requirements

This course requires participants to
attend a minimum of 80% of the class hours as a component of successful course
completion. All participants must sign the
attendance roster for each day of the course and complete the evaluation at the
end of the course in order to receive a certificate of completion.

The FEMA Emergency Management Institute IS-2200 Basic EOC Functions course
should be completed prior to the MGT-346 course. This is a free on-line course and takes about 4 hours to complete.

Basic ICS information can be gained via completion of the Federal Emergency Management Agency (FEMA) online courses IS-100, IS-200, IS-700, and IS-800.

Upon successful completion, you will be able to:

  • Create an Emergency Operations Center-Action Plan (EOC-AP).
  • Manage information internal and external to the EOC.
  • Establish and maintain an organizational structure and process appropriately integrating all critical stakeholders in support of a large-scale incident.
  • Manage resources in support of a large-scale incident impacting the community.
  • Manage logistical operations including identifying necessary facilities and resources and completing Incident Command System (ICS) 213 Resource Request (RR) forms. Review and develop EOC objectives as necessary.
  • Develop priorities, identifying major concerns, limitations, and constraints, and create management guidelines.
  • Review current and develop the next operational period objectives.
  • Conduct an objectives meeting.
  • Conduct a strategies meeting.
  • Prepare for a planning meeting by completing necessary documents and plans needed for a proposed EOC-AP including ensuring all staff understand and acknowledge their responsibilities.
  • Conduct a planning meeting including receiving final input and approval of a proposed EOC-AP.
  • Conduct the next operational period briefing.

Suggested Audience

Eligible participants include emergency management and response personnel who currently or potentially work in an EOC at the state, territorial, local, tribal, or Department of Defense (DoD) installation level. Enrollment can be single participants, jurisdictions, or mixed.

Disciplines include, but are not limited to:

  • Law Enforcement (LE)
  • Emergency Medical Services (EMS)
  • Emergency management
  • Fire Service
  • Governmental administrative
  • Public safety communications
  • Health care
  • Public Health (PH),
  • Hazardous Materials (HazMat)
  • Public Works (PW)
  • Utilities
  • Non-governmental organizations
  • Volunteer and/or faith-based organizations
  • Private business partners

Government Programs

  • GSA contract number: GS-07F-0357V. GSA customers, to register please contact [email protected] or call (866) 878-8900. GSA Schedule logo
  • For DHS/FEMA Funded Courses, please contact [email protected] or call (866) 878-8900

Contact Information

Heather Crites

Training Director
Phone: (979) 500-6777
Email: [email protected]