Shaping the Future (NFA)

NFA047 – 14.00 Hours


Details Buttons Dates Location Class Price Register Buttons
10/07/24 – 10/08/24 Dallas, TX FP NFA047 50 Register

This schedule is subject to change without notice. If you have not received confirmation of the class prior to the class start, please contact the division at (866) 878-8900 or [email protected] to get the latest schedule.

Course Description

NFA logoThis 2-day course is designed to assist first-and-second-level supervisors and Company Officers (COs) in developing knowledge and skills in contemporary approaches to organizational problem-solving. 

Topics include: 

  • Use of creative approaches to identifying trends within their organizations. 
  • Applying problem-solving methodologies. 
  • The importance and application of continuous improvement within organizations. 
  • How to quantify problems and solutions. 
  • Factors in organizational and individual resistance to change. 
  • Strategies for implementing change.

The course incorporates facilitated, student-centered methodologies, including lecture, small and large group activities, and individual assessments. 


There are no prerequisites for this course.

Course Completion Requirements

Participants Must Provide

A photo identification on the first day of class. See the Participant Handbook opens in a new tab for approved forms of identification and additional guidelines.

You will need your FEMA SID # the first day of course. 

To obtain a SID 

  • Register at
  • Select “Need a FEMA SID?” on the right side of the screen. 
  • Follow the instructions to create your account. 
  • You will receive an email with your SID. Save this number in a secure location. 

Attendance Requirements

To meet NFA attendance requirements, participants must complete each training module and successfully complete all required course assignments, activities, quizzes, and pass the end of course exam to receive course completion. During the course, your instructor will review any additional requirements. 

ICS 100, 200, and Incident Command System (ICS)-100-level and ICS-200-level training. Preferred courses are available through NFA Online.

Upon successful completion, you will be able to:

  • Employ creative approaches to identify trends that have an impact on their organization.
  • Apply creative group problem-solving methods and describe the importance of continuous improvement within fire and emergency services.
  • Quantify problems and solutions and use the information to justify a recommendation.
  • Explain why employees resist change and develop strategies for implementing change within the fire and emergency service environments.

Suggested Audience

All emergency response and public personnel.

Continuing Education And Professional Credits

Note: Live Online Instructor-Led (webinar) courses are not eligible for TCOLE credit.

  • Texas Commission on Law Enforcement (TCOLE)
  • Texas Commission on Fire Protection (TCFP)
  • State Firefighters’ and Fire Marshals’ Association of Texas (SFFMA)

Other Information

To request this class in your jurisdiction or department, please use the Emergency Services Training Institute (ESTI) Extension Course Request Form. ESTI Extension CourseRequest

Contact Information

Emergency Services Training Institute
Phone: (979) 845-7641 | (866) 878-8900
Email: [email protected]