• Make sure the email address you created your portal with is correct.
  • Check your ‘spam’ and ‘trash’ folder.
  • Email addresses with extensions such as .gov or .org may take up to 30 minutes to receive due to the high security settings.

  • When registering as a ‘New Participant,’ the system will only generate a TEEX ID once your first course registration is completed.
  • Your TEEX ID can be found in the ‘My Profile’ tab in your portal account.
  • Your TEEXID is as unique as you are; it connects you to your student records and can be used to register for courses, among other benefits.

  • Be sure you completed the verification process; If you have completed the verification process and your account still displays as locked follow the directions on the login screen or please contact the office of Student Records at (979) 458-6833 or by email at studentrecords@teex.tamu.edu.

  • If you used your work email on a form in the class, but then used your personal email address when you created your student portal account our system will not know these are the same person.
  • Did someone else enroll you for the course? If so, it could be that only one email address was provided, and our system will not be able to automatically find you. Please contact the office of Student Records at (979) 458-6833 or by email at studentrecords@teex.tamu.edu.

  • If you do not see your history after logging in, this means your TEEX history is not yet “mapped” to your portal account.
  • If you do not see ALL your history after logging in, this means you may have multiple TEEX ID’s that will need to be “merged.” We can help you with this, please contact the office of Student Records at (979) 458-6833 or by email at studentrecords@teex.tamu.edu.

  • This could mean we have multiple email addresses or no email address for you. We can help you with this, please contact the office of Student Records at (979) 458-6833 or by email at studentrecords@teex.tamu.edu.

  • You may click on ‘Forgot password’ to receive a password reset link to your email address. If you do not receive a password reset message after 1 minute, verify that you entered the correct email address, or check your spam folder. If you need further assistance,  contact the Office of Student Records

  • This could mean you entered an invalid email address.
  • Email addresses with extensions such as .gov or .org may take up to 30 minutes to receive due to the high security settings; Check with your IT department.

  • Close out of the window you’re in, open a new browser and login again with your new credentials.

  • We will review our system, and if multiple TEEX IDs exist, we will merge them into one. We can help you with this, please contact the office of Student Records at (979) 458-6833 or by email at studentrecords@teex.tamu.edu.

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