Participant Complaints and Grievances

Office of Student Support Services

At the Office of Student Support Services, we recognize that conflicts and concerns may arise during your academic journey. We’re here to ensure that your voice is heard and that any grievances or complaints you have are addressed promptly and fairly. Our commitment to fostering a supportive and inclusive environment extends to providing avenues for students to express their concerns and seek resolution.

Process for Addressing Complaints and Grievances

Informal Resolution: We encourage students to first attempt to resolve their concerns informally whenever possible. This may involve discussing the issue directly with the person or department involved, seeking guidance from a trusted advisor, or utilizing mediation services offered by our office.

Formal Grievance Procedure: If informal resolution attempts are unsuccessful or if the nature of the complaint warrants a formal process, students may initiate a formal grievance procedure. Our office provides guidance and support throughout this process, ensuring that all relevant policies and procedures are followed.

Confidentiality and Privacy: We understand the importance of confidentiality and privacy when it comes to addressing complaints and grievances. All information shared with our office is treated with the utmost confidentiality, and only individuals directly involved in the resolution process will have access to relevant information.

Fair and Impartial Review: Our office is committed to conducting fair and impartial reviews of all complaints and grievances. We strive to ensure that all parties involved are given the opportunity to share their perspective and that decisions are based on a thorough and unbiased assessment of the facts.

Resolution and Follow-Up: Once a complaint or grievance has been thoroughly reviewed, our office will work to reach a resolution that is equitable and satisfactory to all parties involved. We also provide follow-up support to ensure that any agreed-upon remedies are implemented effectively and that the student’s concerns have been addressed satisfactorily.

Resources and Support: Throughout the complaints and grievances process, our office is here to provide guidance, support, and advocacy to students. Whether you’re unsure about how to proceed with a complaint or you need assistance navigating the resolution process, our knowledgeable staff members are here to help.

Your Voice Matters: Your feedback is invaluable in helping us improve the TEEX community and address systemic issues. We encourage students to speak up about any concerns they may have, knowing that their voices will be heard and respected.

Course Complaint

To submit a concern about a specific course, its content, instruction, and facilities, please use the Course Complaint Form.

General Grievances

For all other concerns or issues (exclusive of course complaints, academic outcomes or disciplinary decisions appeals), please fill out the General Complaint Form.

Waste, Fraud, or Suspected Ethics Violation

To report instances of suspected waste, fraud, or a suspected ethics violation, if you have a complaint or grievance you’d like to address, or if you simply need guidance on how to navigate a challenging situation, please don’t hesitate to reach out to the Office of Student Support Services. We’re here to help ensure that your educational/training experience is as positive and empowering as possible.