If a TEEX participant is unable to attend a class for which they have registered, they must contact the program representative found on the course description or emailed course confirmation in advance to either transfer or cancel the registration.

Transfers

Participants are allowed to transfer to another scheduled class (or from one participant to another) at any time before the start of the class at no charge. Participants are encouraged to transfer to a future scheduled class of the same course. The following conditions may apply to the transfer based upon the individual circumstance:

  • If the participant cannot transfer to a scheduled class of the same course, then he/she may transfer to another class of a different course and receive either a refund or pay the difference between the two class fees (if applicable); OR
  • If the participant cannot attend any scheduled class, then the Cancellation/Refund Policy is in effect.

Effective January 1, 2021

Participants that are unable to attend a course may contact the TEEX representative listed on the website course description up to the first day of a course to transfer to another delivery. If the other course delivery has a price difference, participants must pay the difference or will be refunded the difference, as applicable.

Participants enrolled in vocational programs will comply with the policies listed below. Vocational programs include: Emergency Medical Technician (EMS110, EMS115, EMS116), Paramedic (EMS130, EMS135, EMS136), Recruit Fire Academy (RFT001, ORA101), Lineman Academy (EPP700), Tower Technician Level One (CEL100), Central Texas Police Academy (TPA100), and Unexploded Ordnance Technician Level 1 (UXO200).

  • Participants that are unable to attend a course may contact the training program representative 14 calendar days prior to the course start date to transfer to another course delivery. If the other course delivery has a price difference, participants must pay the difference or will be refunded the difference, as applicable.
  • Participants that transfer less than 14 calendar days prior to the start date of the class will be charged an additional $125 processing fee.
  • Participants that transfer will pay the $75 application fee for each transfer and must have a new signed enrollment agreement in place.

Cancellations

  • With the exception of the TEEX Fire Recruit Academy (face-to-face classes), TEEX will provide a full refund if the participant cancels 15 or more calendar days before the start of the class. The TEEX Fire Recruit Academy will retain their publicized cancellation fee regardless of when a participant cancels.
  • Cancellations received 14 calendar days or less before the start of the class will be charged a fee of 10% of the class tuition. Exceptions to the cancellation fee are allowed with division director approval.
  • Once a transfer has been made, any cancellation of the course by the participant will be treated as less than 15 days.
  • If TEEX cancels a class, participants will be offered:
    • A transfer to a scheduled class of the same course, OR
    • A transfer to another class of a different course (customers will receive either a refund or pay the difference between the two class fees, if applicable), OR
    • A full refund.

Effective January 1, 2021

Participants that cancel within 14 calendar days of start of class will be subject to a registration fee of 10% of course fee, not to exceed $200. Participants that cancel prior to 14 calendar days of the class start date will receive a full refund.  Participants will receive their refund, less applicable fees, within 45 calendar days of the date of cancellation. If TEEX cancels a course, participants will be refunded all monies or transferred to another course delivery.

Participants enrolled in vocational programs (see list above under the Transfers sectionwill comply with the policies listed below. Participants will receive their refund, less applicable fees, within 45 calendar days of the date of cancellation.

  • TEEX will retain the non-refundable application fee of $75 and charge an additional $125 processing fee for a total of $200.
  • If TEEX cancels a course prior to start of class, the participant will be refunded all monies, including the application fee.
  • If TEEX determines that an applicant is ineligible to enroll or if a prospective international participant has their visa application denied, a full refund of all monies paid will be made to the applicant, less the application fee of $75 and a $125 processing fee for a total of $200.

No Shows

Registered participants who do not contact the program representative of the course they registered for in advance to cancel their registration and do not attend their scheduled class will be charged the entire class fee.

Effective January 1, 2021

Participants considered no shows will be charged a registration fee of 10% of course fee, not to exceed $200. Participants who no show will receive their refund, less applicable fees, within 45 calendar days of the last scheduled day of class.

Participants enrolled in vocational programs (see list above under the Transfers sectionwill comply with the policies listed below. Participants will receive their refund, less applicable fees, within 45 calendar days of the date of cancellation.

  • TEEX will retain the non-refundable application fee of $75 and charge an additional $125 processing fee for a total of $200.

ELearning/Correspondence Courses

Refunds are not available for eLearning or correspondence courses, nor may the course be transferred from one participant to another.

Effective January 1, 2021

Elearning Courses
Refunds are not available for eLearning courses once a participant has logged into the course or an etoken has been issued. Elearning courses cannot be transferred from one participant to another. Participants who cancel the eLearning course prior to logging in will be refunded in accordance with the cancellation policy.

Correspondence Courses
Refunds are not available for correspondence courses once TEEX receives shipping confirmation that course materials have been delivered to the participant. Correspondence courses cannot be transferred from one participant to another participant once a participant has started the program.

Withdrawal

Effective January 1, 2021

Participants who begin a class and withdraw before the completion of the class are not eligible for refunds.

Participants enrolled in vocational programs (see list above under the Transfers sectionwill comply with the policies listed below. Participants will receive their refund, less applicable fees, within 45 calendar days of the date of cancellation.

  • After the first week through 50% of the program, the refunded amount to participants that withdraw is prorated based on the portion completed, plus TEEX will retain the $75 non-refundable application fee and 10% of the unused tuition for the period that was not completed, up to a maximum of $1,000.
  • Participants who begin the program and withdraw prior to 50% of program completion are subject to refund amounts based on last day of attendance and be issued the refund within 45 calendar days from the documented date of determination. Refund amounts, and non-refundable items, are delineated in the program enrollment agreement.
  • Participants that withdraw after completing 50% of a program are not eligible for refunds.

Dismissal

Effective January 1, 2021

Participants who begin a class and are dismissed by TEEX before the completion of the class are not eligible for refunds.

Participants enrolled in vocational programs (see list above under the Transfers sectionwill comply with the policies listed below. Participants will receive their refund, less applicable fees, within 45 calendar days of the date of cancellation.

  • After the first week through 50% of the program, the refunded amount to participants that are dismissed is prorated based on the portion completed, plus TEEX will retain the $75 non-refundable application fee and 10% of the unused tuition for the period that was not completed, up to a maximum of $1,000.
  • Participants who begin the program and are dismissed prior to 50% of program completion are subject to refund amounts based on last day of attendance and be issued the refund within 45 calendar days from the documented date of determination. Refund amounts, and non-refundable items, are delineated in the program enrollment agreement.
  • Participants that are dismissed after completing 50% of a program are not eligible for refunds.

Blended Courses

The eLearning and Face-to-Face portions of a blended course will be treated as separate components to the course. The respective refund policies are in effect for each component.

Veterans

Cancellations or refunds for veterans must follow the current Veteran Administration requirements. Contact the TEEX Veterans Liaison for assistance.

Appeal Refunded Amount

If the refunded amount issued is in conflict with the Participant Refund SAP (policies stated above), a report may be filed with the TEEX Ethics and Compliance Office at teex.org/complaint

In my 28 years, this was the best crime scene school I have ever attended. Dr. Fisher is an amazing and professional instructor. I hope to attend many more classes in the future.

— Forensic Technician
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