If a TEEX participant is unable to attend a class for which they have registered, they must contact the program representative found on the course description or emailed course confirmation in advance to either transfer or cancel the registration.
The policies listed below differentiates vocational courses in some cases. Vocational courses include: Emergency Medical Technician (EMS110, EMS115, EMS116), Paramedic (EMS130, EMS135, EMS136), Recruit Fire Academy (RFT001, ORA101), Lineman Academy (EPP700), Tower Technician Level One (CEL100), Central Texas Police Academy (TPA100), and Unexploded Ordnance Technician Level 1 (UXO200).
Transfers
Participants that are unable to attend a course may contact the TEEX representative listed on the website course description up to the first day of a course to transfer to another delivery. If the other course delivery has a price difference, participants must pay the difference or will be refunded the difference, as applicable.
Participants enrolled in vocational programs will comply with the policies listed below.
- Participants that are unable to attend a course may contact the training program representative prior to the course start date to transfer to another course delivery. If the other course delivery has a price difference, participants must pay the difference or will be refunded the difference, as applicable.
- Participants that transfer will pay the $75 application fee for each transfer and must have a new signed enrollment agreement in place.
Cancellations
Effective for participants who enroll after January 1, 2022, participants that cancel within 14 calendar days of the start of class for classes with a tuition that is $50.00 or less will not receive a refund. For classes with a tuition over $50.01, participants will be charged a $50.00 registration fee or 10% of the class tuition, whichever is greater, not to exceed $500.00. Participants that cancel prior to 14 calendar days of the class start date will receive a full refund. Participants will receive their refund, less applicable fees, within 45 calendar days of the date of cancellation. If TEEX cancels a course, participants will be refunded all monies or transferred to another course delivery.
Participants enrolled in vocational programs will comply with the policies listed below. Participants will receive their refund, less applicable fees, within 45 calendar days of the date of cancellation.
- TEEX will retain the non-refundable application fee of $75 and charge an additional $125 processing fee for a total of $200.
- If TEEX cancels a course prior to start of class, the participant will be refunded all monies, including the application fee.
- If TEEX determines that an applicant is ineligible to enroll or if a prospective international participant has their visa application denied, a full refund of all monies paid will be made to the applicant, less the application fee of $75.
No Shows
Effective for participants who enroll after January 1, 2022, participants considered no shows for classes with a tuition that is $50.00 or less will not receive a refund. For classes with a tuition over $50.01, participants will be charged a $50.00 registration fee or 10% of the class tuition, whichever is greater, not to exceed $500.00. Participants who no show will receive their refund, less applicable fees, within 45 calendar days of the last scheduled day of class.
Participants enrolled in vocational programs will comply with the policies listed below. Participants will receive their refund, less applicable fees, within 45 calendar days of the date of cancellation.
- TEEX will retain the non-refundable application fee of $75 and charge an additional $125 processing fee for a total of $200.
ELearning
Refunds are not available for eLearning courses once a participant has logged into the course or an etoken has been issued. Elearning courses cannot be transferred from one participant to another. Participants who cancel the eLearning course prior to logging in will be refunded in accordance with the cancellation policy.
Correspondence Courses
Refunds are not available for correspondence courses once TEEX receives shipping confirmation that course materials have been delivered to the participant. Correspondence courses cannot be transferred from one participant to another participant once a participant has started the program.
Withdrawal
Participants who begin a class and withdraw before the completion of the class are not eligible for refunds.
Participants enrolled in vocational programs will comply with the policies listed below. Participants will receive their refund, less applicable fees, within 45 calendar days of the date of cancellation.
- After the first week through 50% of the program, the refunded amount to participants that withdraw is prorated based on the portion completed, plus TEEX will retain the $75 non-refundable application fee and 10% of the unused tuition for the period that was not completed, up to a maximum of $1,000.
- Participants who begin the program and withdraw prior to 50% of program completion are subject to refund amounts based on last day of attendance and be issued the refund within 45 calendar days from the documented date of determination. Refund amounts, and non-refundable items, are delineated in the program enrollment agreement.
- Participants that withdraw after completing 50% of a program are not eligible for refunds.
Dismissal
Participants who begin a class and are dismissed by TEEX before the completion of the class are not eligible for refunds.
Participants enrolled in vocational programs will comply with the policies listed below. Participants will receive their refund, less applicable fees, within 45 calendar days of the date of cancellation.
- After the first week through 50% of the program, the refunded amount to participants that are dismissed is prorated based on the portion completed, plus TEEX will retain the $75 non-refundable application fee and 10% of the unused tuition for the period that was not completed, up to a maximum of $1,000.
- Participants who begin the program and are dismissed prior to 50% of program completion are subject to refund amounts based on last day of attendance and be issued the refund within 45 calendar days from the documented date of determination. Refund amounts, and non-refundable items, are delineated in the program enrollment agreement.
- Participants that are dismissed after completing 50% of a program are not eligible for refunds.
Veterans
Cancellations or refunds for veterans must follow the current Veteran Administration requirements. Contact the TEEX Veterans Liaison for assistance.
Appeal Refunded Amount
If the refunded amount issued is in conflict with the participant refund policies stated above, a report may be filed with the TEEX Ethics and Compliance Office at teex.org/complaint