LET543 – 80.00 Hours

Enrollment for this course is restricted, please review “How do I register” under resources. For additional questions contact us at (800) 423-8433 or ilepse@teex.tamu.edu.

Currently there are no scheduled classes for this course. However, in some cases a course can be scheduled to meet your organization’s specific needs. For more information about this course or to schedule a class, please contact Institute for Law Enforcement and Protective Services Excellence at (800) 423-8433 or ilepse@teex.tamu.edu to get the latest schedule.

Course Description

Course Price: $225

Proper use of technology and effectively communicating under stressful situations are vital skills telecommunication personnel should possess. This course is designed to prepare participants to perform successfully as a telecommunications call taker or dispatcher.

This online course consists of thirteen learning modules. Prior to accessing the course, the participant is provided with an opportunity to download a study guide in an effort to enhance the retention of important course information. After all modules have been completed, the participant will receive a comprehensive final exam. All examinations must be passed with a minimum score of 80%. Participants have three attempts to pass each module exam and one attempt to pass the final examination. Module quizzes and the final examination are timed events that can only be done in a single seating. Module quizzes and the final examination should not be started while on duty and/or if the participant may be called away from the computer for any reason. Participants will be eligible to sit for the TCOLE Telecommunicators Licensing Examination at a TCOLE approved testing site upon successful completion of the online course.

This course meets TCOLE requirements for Basic Telecommunicator Course #1080.

Prerequisites

There are no prerequisites for this course.

Course Completion Requirements

  • This course must be completed within a 45 day time period. The completion period begins once course registration has taken place.
  • To complete this course you are required to have a computer with internet access.

Online Course Technical Requirements

To successfully complete this online course, you should have access to a computer with the following system requirements:

  • Computer tower or laptop
    • Note: The use of a tablet is not recommended and may result in connectivity issues.
  • Broadband or high-speed internet connection
    • Recommended: Wired connection with at least 2.0 Mbps bandwidth (bi-directional, i.e. sending and receiving)
    • Alternative: Wireless (WiFi) connection
    • Note: The use of a MiFi or mobile hotspot is not recommended and may result in connectivity issues.
  • Current version of web browser
    • Recommended: Mozilla Firefox 52 or higher, Google Chrome 80 or higher
    • Alternatives: Internet Explorer 11, Safari 11 or higher
    • Note: Microsoft Edge is not currently a supported browser.
  • Adobe Acrobat Reader 10 or higher

Required Form for Applicants seeking a TCOLE Telecommunicator License

Required Form for Applicants not seeking a TCOLE Telecommunicator License

Attendance Requirements

To meet attendance requirements, participants must review each module and complete all required course assignments, activities, quizzes, and or end of course exam.

Topics

  • Roles and responsibilities in public safety
  • Communication resources and confidentiality
  • Emergency communications technology
  • Call processing techniques
  • Basic radio communications
  • Liability and legal issues
  • Stress, health, and personal awareness
  • Ethics
  • Cultural diversity
  • Callers in mental or emotional crisis
  • Calls from assault incidents
  • Calls from violent or traumatic crime victims
  • Other emergency calls and roles

Suggested Audience

  • Law enforcement dispatcher and telecommunications personnel

Continuing Education And Professional Credits

  • 80.00 hours – Texas Commission on Law Enforcement (TCOLE)

Other Information

  • After registering online for this course, you will receive an email with instructions for getting started. If you do not receive a confirmation within one hour, please contact us at (979) 845-6677 or ilepse@teex.tamu.edu
  • Upon successful completion of the Public Safety Communicator 1080 course, you are no longer required to take the 1033 “TCOLE Rules Overview (for Jailers and Telecommunicators)” course on the MyTCOLE Learning Website. Questions on the TCOLE rules are instead included on the 1080 State exam. Make sure you refer to the most up-to-date TCOLE Statutes and Rules Handbook prior to sitting for the State exam. You may contact TCOLE for questions at 512-936-7700.

Contact Information

Institute for Law Enforcement and Protective Services Excellence
Phone: (979) 845-6677 | Toll-Free: (800) 423-8433
Email: ilepse@teex.tamu.edu

Payment Info

Working with TEEX, Nueces County has made dramatic improvements in reducing the incidence and cost of Worker’s Compensation claims.

— Manuel Tagle, Nueces County, Texas
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